Need help with RollReel? You're in the right place.
For bug reports, feature requests, billing/subscription questions, or anything else — email us and we'll get back to you, typically within 24–48 hours.
Email SupportRollReel can't see my videos. What do I do?
Go to iOS Settings → RollReel → Photos, and make sure access is set to
"All Photos" (or "Selected Photos" if you want to choose specific videos). If
you previously denied access, you can change it there at any time.
What happened to my Limited Photo Library access?
If you granted "Limited Access," RollReel can only show the specific videos
you selected. Tap the "Managing X videos" banner inside the App, or go to
Settings → RollReel → Photos → Edit Selected Photos, to add more.
How do I restore my RollReel Pro purchase on a new device?
Open RollReel → Settings → RollReel Pro → Restore Purchases, signed in with
the same Apple ID used for the original purchase.
Does RollReel upload my videos anywhere?
No. RollReel has no servers. All video playback happens entirely on your
device. See our
Privacy Policy for full details.
How do I delete a video from RollReel?
Deleting a video in RollReel deletes it from your iOS Photo Library (this is
the same library the Photos app uses) — there is no separate RollReel copy.
Read our full Privacy Policy.